Refund Policy

Returns

• We accept returns within 30 days of delivery.

• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

• Customers are responsible for the cost of return shipping unless the item is faulty or damaged.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable (unless the return is due to our error, such as a faulty or incorrect item).

Exchanges

• If you need to exchange an item (e.g., for a different model or variant), please contact us at [your email/phone].

• Exchanges are subject to stock availability.

Damaged or Faulty Items

• If you receive a damaged or faulty product, please contact us within 7 days of delivery with your order details and clear photos. We will arrange a replacement or refund at no extra cost to you.

How to Start a Return

• To request a return, please email us at support@jalek.com.au with your order number and reason for return. We will provide instructions for sending your item back.