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Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from JALEK. By using our website or placing an order, you agree to be bound by these Terms.

Last updated: 9/09/2025

1. General

  • Our website and services are provided for personal, non-commercial use only.

  • We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be effective once posted on this page.

2. Orders

  • By placing an order, you are offering to purchase a product subject to these Terms.

  • All orders are subject to availability and confirmation of payment.

  • We reserve the right to refuse or cancel orders at our discretion (e.g., suspected fraud, incorrect pricing, or stock unavailability).

3. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Payment must be made at the time of purchase using our secure payment gateway (e.g., Stripe, PayPal, credit/debit card).

  • We take reasonable care to ensure pricing information is accurate, but errors may occur. If a pricing error is discovered, we will notify you and give you the option to confirm or cancel your order.

4. Shipping & Delivery

  • We deliver via Australia Post.

  • Standard shipping: $10 (3–7 business days).

  • Express shipping: $15 (1–3 business days).

  • Free standard shipping on orders over $100.

  • Delivery times are estimates only and may vary due to factors outside our control (e.g., postal delays, peak periods, natural events).

  • Risk of loss or damage passes to you once the product has been dispatched.

5. Returns & Refunds

  • Our Returns & Refunds Policy forms part of these Terms.

  • Returns are accepted within 30 days if the product is unused, in original condition, and in its original packaging.

  • Customers are responsible for return shipping unless the item is faulty or incorrect.

6. Product Information

  • We take care to ensure product descriptions, images, and specifications are accurate. However, slight variations may occur (e.g., colour, finish, or size).

  • Products are intended for use in their described purpose. We are not liable for misuse, modifications, or damage caused by improper installation.

7. Limitation of Liability

  • To the fullest extent permitted by law, we are not liable for:

    • Indirect, incidental, or consequential damages,

    • Losses arising from delays in shipping,

    • Damage caused by misuse of the product.

  • Our liability is limited to the replacement, repair, or refund of the product as required under the Australian Consumer Law (ACL).

8. Intellectual Property

  • All content on this website (including text, images, logos, and designs) is owned by or licensed to [Your Business Name].

  • You may not reproduce, distribute, or exploit any content without prior written permission.

9. Privacy

  • Your personal information is handled in accordance with our Privacy Policy.

10. Governing Law

  • These Terms are governed by the laws of Victoria, Australia.

  • Any disputes shall be resolved in the courts of Victoria.

11. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: support@jalek.com.au

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