Shipping Policy

Shipping Options & Rates

 

Standard Shipping: $10 (3–7 business days)

Express Shipping: $15 (1–3 business days)

Free Shipping: Orders over $100 qualify for free standard shipping within Australia.

Processing Times

Orders are processed within 1–2 business days of purchase. You will receive a tracking number via email once your order has been dispatched.

Delivery

We ship with Australia Post. Delivery times are estimates and may vary due to public holidays, peak periods, or unforeseen delays.Please ensure your shipping address is correct. We are not responsible for delays or lost parcels due to incorrect address details.

Tracking

Once your order has shipped, you can track it using the Australia Post tracking service.

Missing or Delayed Orders

If your order is delayed beyond the estimated timeframe, please contact us at support@jalek.com.au and we’ll assist in tracking your parcel.