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Privacy Policy

This Privacy Policy describes how JALEK collects, uses, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, date of birth, gender.

  • Contact Information: Email address, phone number, billing and shipping address.

  • Payment Information: Credit/debit card details (processed securely by third-party providers; we do not store your card details).

  • Order Information: Purchase history, product preferences, transaction details.

  • Technical Information: IP address, browser type, device information, cookies, and website usage statistics.

  • Marketing Preferences: Your communication and subscription choices.

2. How We Collect Information

We collect personal information in several ways, including:

  • When you place an order on our website.

  • When you contact us by email, phone, or online form.

  • When you subscribe to our newsletter or marketing communications.

  • Through cookies and similar technologies when you browse our website.

3. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders.

  • Communicate with you about your purchase, delivery, or enquiries.

  • Provide customer support.

  • Improve our website, services, and products.

  • Send marketing communications, promotions, and offers (where you have consented).

  • Comply with legal obligations.

4. Disclosure of Personal Information

We may share your information with:

  • Service Providers: Payment gateways, shipping carriers (e.g., Australia Post), IT service providers, and marketing platforms.

  • Legal Obligations: Regulators, law enforcement agencies, or government bodies when required by law.

  • Business Transfers: In the event of a sale, merger, or transfer of business assets.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Website Tracking

We use cookies and similar technologies to:

  • Enable website functionality.

  • Analyse website traffic and performance.

  • Personalise your shopping experience.

  • Deliver targeted advertising (where applicable).

You may disable cookies in your browser settings, but this may affect site functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

  • Payments are processed securely via third-party payment processors such as Stripe or PayPal.

  • While we implement industry-standard security practices, no online transmission is 100% secure.

7. International Data Transfers

Some service providers we use may store or process data overseas. By using our website, you consent to the transfer of your personal information outside Australia where necessary for service delivery.

8. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to ensure accuracy and completeness.

Requests can be made by contacting us at support@jalek.com.au. We may require verification of your identity before processing your request.

9. Direct Marketing

We may send you marketing communications where you have provided consent. You may opt out at any time by:

  • Clicking the “unsubscribe” link in emails, or

  • Contacting us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on our website, and the “Last Updated” date will be revised accordingly.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: support@jalek.com.au

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